Should it be necessary to return equipment to us for repair, it is ESSENTIAL that you provide the following information:-

1. Please phone on 020 8539 4188 or email the returns department on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

2. Give following details;

• Customer Name and Company Name
• Original Purchase Order and Date Ordered
• Capella Invoice number and Date
• Method / Mode to be used for returns transportation (Couriers Name)
• Product Code (Begins with JSxxx)
• Product Description
• Quantity returned
• Reason for Return
• Your Contact details; e.g. Name, Telephone / Fax number and email address.
  

You will be then given a Returns Note number which MUST be quoted in all communications.

Without a Returns Number, we will not entertain any communication.