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FAQ's

Do you need help with something ?

The easiest way for us to help answer your questions is to call us. 0208 539 4188

If your a little shy or your query is not urgent then email us at:  support@capella.co.uk

Below are some of the Questions we have been asked that may help you

Do we ship internationally ?

Yes we do, Call for pricing on international orders.

Can I buy your products at Trade Prices ?

Yes, But first you need to fill in the trade account application form.

What standards do our products comply with ?

All our products comply with British, International and Industry Standards, UK legislation, mandatory Health & Safety regulations and relevant EC Directives.

We have held and maintained our BSI certification since  1986  ISO9001 : 2000 Licence No. FM30322

  • 8531 10 80
    This is the Intrastat Code applicable to all Capella High Security products
  • BS EN 50130-4 : 1996
    Alarm systems. Electromagnetic compatibility.
    Product family standard: Immunity requirements for components of fire, intruder and social alarm systems.
  • BS EN 50130-5 : 1999
    Alarm systems. Envionmental test methods.
  • BS EN 50131-1 : 2007
    Alarm systems - Intrusion systems. General requirements.
  • BS EN 50131-5-3 : 2005
    Alarm systems. Intrusion systems.
    Requirements for interconnections equipment using radio frequency techniques.
  • BS EN 50131-6 : 1998
    Alarm systems. Intrusion systems. Power supplies.
  • BS EN 60065 : 2003
    Safety requirements for mains operated electronic and related apparatus for household and similar general use.

BS EN 50131
Following contact with BSI , SSAIB and NSI , as of 20 April 2006, all high security products are declared with the following rating (unless specified otherwise): -

Grade 3
- Medium to High risk.
Environmental Class 2 - Indoors, uncontrolled.

This meets requirements specified in prEN 50131-1:2004 in consideration of a system context PD 6662:2004 clause 4.2. As each product enters our current design upgrade program, accompanying product documentation will reflect any changes.